Security Support

dormakaba Saflok systems vulnerability

An immediate mitigation solution is available for a security vulnerability associated with both the key derivation algorithm used to generate MIFARE Classic® keys and the secondary encryption algorithm used to secure the underlaying card data. This vulnerability affects Saflok systems (System 6000™, Ambiance™, and Community™). To start the discussion of your specific mitigation needs, please view details for Hospitality or Multifamily Housing below:

Hospitality Multifamily Housing

To contact us directly or to report any issues: 
Phone: 1-844-461-2249
Email: securitysupport@dormakaba.com
_{Security Support hotline hours: Mon-Fri, 8:30am-7:00pm ET.}

dormakaba Security Support Center

Empowering Security

The dormakaba Security Support Center is a resource for reporting known security issues with dormakaba products or technologies. Our experienced industry security team can assist you in managing known and suspected security risks.

Please contact us to report or discuss any issues:
Phone: 1-844-461-2249
Email: securitysupport@dormakaba.com
_{Security Support hotline hours: Mon-Fri, 8:30am-7:00pm ET.}

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Vertical Markets

Hospitality

The right credential management technology enables hotels to safeguard their guests and staff, enhance the guest experience, and stay ahead of potential future vulnerabilities.

Whether that means adopting digital keys or choosing the most secure RFID technology, these are important steps on the journey to building a foundation of trust, one key at a time.

Multifamily Housing

Using the right credential management technology enables multifamily housing property management to secure properties without compromising resident access control. It also allows properties to stay ahead of potential future vulnerabilities.

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Coordinated Vulnerability Disclosure

The security of our customers is our highest priority, and dormakaba is dedicated to identifying and addressing security vulnerabilities of our products proactively. We value the contributions of security researchers and our community in helping us maintain a safe environment for everyone who relies on dormakaba products. If you have discovered a security vulnerability in our products (physical product with or without firmware or digital element, software, mobile app, or cloud-based service/application), we encourage you to disclose it to us quickly, and responsibly, to ensure the quality of our products is maintained.

Contact Us

The dormakaba Security Support Center is a resource for your security questions related to products or the dormakaba Saflok system vulnerability.

For general vulnerability disclosure policy and communication.