Our new technology uses facial recognition at check-in, bag drop, security and boarding gates to create a seamless experience for passengers. It has been tried and tested by border institutions as part of immigration and traveler verification processes.
In its search for suitable self-boarding gates, the team at London Heathrow Airport contacted dormakaba. After reviewing the requirements for the airport, we recommended and supplied HSB-M03 self-boarding gates and the PaxCheck self-boarding solution. This facilitates gate management and sends reports about passengers and passenger flows, paving the way for faster boarding and a streamlined staff. This also gives airline management live stats on the number of passengers passing through the gates at any given period.
“For the passenger journey at the airport, Heathrow was in the market for a bespoke, technically capable system that could handle increasing passenger numbers while providing a seamless passenger experience,” explains Andy Carter, Contracting Business Sales and Operations Director at dormakaba UK. “The final project is set to have over 400 gates.”
The integration process was complex, but the challenge was overcome through close collaboration between the engineers, the project team at dormakaba and Heathrow Airport’s own team. The upgraded terminals now feature a market-leading self-boarding solution that adheres to all the latest security and building standards and comes with third-line and fourth-line support from dormakaba.